Privacy Policy

Effective Date: July 2026

At The Caliph Hotel, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or use our hospitality services.

1. Information We Collect

We may collect the following types of personal information:

Full Name
Email Address
Mobile Number
Postal Address (where applicable)
Booking and Reservation Details
Government-issued ID details required for check-in, as per applicable laws
Payment Information (processed securely through authorized third-party payment gateways)
IP Address, Browser Type, Device Information, and Website Usage Data
Any additional information you voluntarily provide through contact forms, emails, or phone inquiries

2. How We Use Your Information

Your information is used to:

Process and confirm hotel reservations
Provide accommodation and related hospitality services
Respond to your inquiries and customer support requests
Send booking confirmations, reminders, invoices, and important service updates
Improve our website, services, and guest experience
Send promotional offers and marketing communications (only where permitted or with your consent)
Comply with applicable legal, regulatory, and government requirements

3. Sharing of Information

We value your privacy and do not sell or rent your personal information.

Your information may be shared only with:

Trusted payment gateway providers for secure payment processing
Booking partners or travel platforms through which you make reservations
Government authorities or law enforcement agencies when required by applicable law
Service providers who assist us in delivering our hospitality services

All third parties are required to maintain appropriate confidentiality and security standards.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Understand visitor behavior through analytics
Enhance your browsing experience
Remember your preferences for future visits

You may choose to disable cookies through your browser settings. However, doing so may affect certain website features and functionality.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

While we strive to safeguard your information, no method of electronic transmission or internet storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Your Rights

Subject to applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal data where legally permissible
Withdraw consent for promotional communications
Raise concerns regarding the processing of your personal information

To exercise these rights, please contact us using the details provided below.

7. Third-Party Websites

Our website may contain links to third-party websites or booking platforms. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies before providing any personal information.

8. Changes to This Privacy Policy

The Caliph Hotel reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. Continued use of our website or services after such updates constitutes acceptance of the revised policy.

9. Contact Us

The Caliph Hotel

Near Powai Lake, Rambaug, Powai,
Mumbai, Maharashtra – 400072, India

Email: info@thecaliphhotel.com

Phone: +91 91677 55777

Website: https://thecaliphhotel.com